While we’re still confirming our programme for 2021, have a look below to see what was on offer in 2020.




08:30 – 09:00 Registration & Exhibition
09:00 – 09:10 Welcome & Opening Remarks from the Chair – Fiona Phillips, journalist, broadcaster and television presenter
09:10 – 09:40 Collaboration as the Key to Transformational Care Services

  • Why cross-party talks can deliver a more sustainable social care system, backed up by a long-term financial settlement.
  • What must be done in the short term to fix the care system?
  • What key reforms will deliver a solution for social care that lasts a generation and more?

Niall Dickson, Chief Executive, NHS Confederation

09:40 – 10:05 Quality Adult Social Care Services – Meeting the Needs of  the Population

• How can the sector ensure people are receiving care that is consistently safe, compassionate, effective and high quality?

Kate Terroni, Chief Inspector – Adult Social Care, Care Quality Commission

10:05 – 10:40 The Way Forward for Social Care

  • Building an integrated person-centred, co-ordinated care system.
  • Embracing technology to ensure an individual-centred approach. 
  • Investing in building a stable workforce that is sustainable for the sector.

Professor Martin Green OBE, Chief Executive, Care England

10:40 – 11:05 Alzheimer’s in England – Understanding the Current Trends and Future Challenges

  • Are programmes designed to deliver sustained improvements in dementia care working?
  • What next for risk reduction, health and care dementia friendly communities and research?
  • What else needs to be done to improve the quality of care in all settings?

Jeremy Hughes, Chief Executive Officer, Alzheimer’s Society

11:05 – 11:35 Morning Refreshment Break and Exhibition
11:35 – 12:10

Sponsored byQCS

Panel Debate: Achieving Collaborative, Reliable and Person-Centred Systems of Social Care

  • Will the widening of free provision of care create a more sustainable system of care for older people?
  • How can the sector ensure greater parity of care for people with conditions such as dementia, while reducing the challenges faced by family members and other unpaid carers?
  • Can sector partners such as local government, the NHS and the provider sector work together to ensure better social care provision for future generations?
  • What can be done to stabilise the provider market, provide better access for people most in need, and protect them from the risk of catastrophic costs?

Deborah Alsina MBE, Chief Executive, Independent Age

Charles Tallack, Assistant Director – REAL Centre, The Health Foundation

Matthew West, Strategic Direction Programme Lead, Better Care Fund

Rehana Azam, National Secretary Public Services Section, GMB

Donna Campbell, Assistant Ombudsman, Local Government and Social Care Ombudsman

Chaired by Fiona Phillips, journalist, broadcaster and television presenter

12:10 – 12:35 Fixing the Social Adult Care Funding Challenge

  • How our Government promises to fix social care and the lives of older people shaping up?
  • Are we nearer to a clear agreement over where personal responsibility for social care ends and public contribution begins?
  • What needs to be done to enable answers for tackling the long-term funding challenge facing adult social care?
  • How can funding be provided consistently over time?

Dr. Eileen Burns, Past President, British Geriatrics Society

12:35 – 13:00


Adopting a Risk Based Approach to Care Management

  • Balancing the requirement between high quality care and greater efficiency.
  • Understanding the political and economic drivers for change that impact the sector.
  • Better records management to evidence compliance.
  • Embracing regulation as a positive business process.

Taffy Gatawa, Chief Information and Compliance Officer, everyLIFE Technologies

13:00 – 14:00 Networking Lunch and Exhibition
14:00 – 14:25 Future Funding Options for Adult Social Care

  • With a £3.6 billion funding gap by 2025 what should be done to ensure councils have certainty for both the immediate and long-term?
  • What are the long-term sustainable funding solutions for adult social care?
  • Why councils cannot rely on one-off funding injections?

Sally Burlington, Head of Policy, Local Government Association

14:25 – 14:50 Diversity and Inclusion in the Care Sector – Meeting the Needs of All

  • How can the sector ensure equality, diversity and human rights are evident for all groups?
  • How should workforce training evolve to meet the needs of all communities?
  • What dies the care home sector need to do to attract more diverse talent in the future?

Dr. Sharif Haider, Lecturer in Social Work, Open University

14:50 – 15:15 Supporting the Carers We Have and Attracting New Ones

  • Is the sector any closer to attracting and retaining a person-centred workforce through pay, working conditions and access to professional development?
  • What more needs to be done to professionalise the sector and attract and retain the right people?
  • Skills development and assurance – what more needs to be done to invest in education and training?

Brendan Martin, Managing Director, Buurtzorg and Founder, Public World

15:15 – 15:45 Afternoon Refreshment Break and Exhibition
15:45 – 16:10



Accommodating an Ageing Population

  • What are the barriers to building homes with older people in mind?
  • How will technology drive improvements in safety in the homes of older people?
  • How can simple modifications via innovation save money for the NHS and increase mobility?
  • What needs to be done to allow manufacturers to create products that are flexible and span the generations?

Dr Helen Meese, CEO, The Care Machine and Trustee, Institution of Mechanical Engineers

16:10 – 16:55

Sponsored by

Fireside Chats

16:10 – 16:30

The Evolution of Care Delivery

Mike Parish, Chair of Care UK, will provide insight into what he has learned from his career in the industry. Mike was initially appointed chief executive of Care UK in 2001 and during that time, Care UK has substantially grown its care home capacity and has developed into the largest provider of secondary and primary care services to the NHS. He will discuss how the market has evolved in that time; how it is evolving; and is it happening fast enough?

Mike Parish, Chair, Care UK

16:30 – 16:55

Lessons from 30 years in the Industry

Having founded Four Seasons Health Care in 1988, which grew from one home in Fife to become the UK’s largest operator with 400 sites, 20,000 beds and about 30,000 staff, serial entrepreneur Robert Kilgour, CEO of Renaissance Care will discuss how investment in the care sector remains a priority, despite a growing list of costs in an industry where margins are being squeezed ever tighter.

Robert D. Kilgour, Executive Chairman, Renaissance Care


16:55 – 17:10 Q&A

Facilitated by Fiona Phillips, journalist, broadcaster and television presenter

17:10 – 17:15 Chair’s closing remarks, Fiona Phillips


*Programme subject to change


The Super Early Bird, Early Bird and Standard rates are for Care Providers inc. care homes, domiciliary providers, social services, healthcare professionals, voluntary and third sector organisations

The Commercial Rate is for Suppliers to the care sector and non-providers of care

Standard Rate

£349 plus VAT

29th June 2021

Commercial Rate

£399 plus VAT

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